Privacy Policy

This Privacy Policy explains how Axle Capital (“Axle”, “we”, “us”) collects, uses, discloses and protects your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting an enquiry or application, you consent to the collection and use of your information as described in this policy, including receiving marketing communications from us as set out below.

Information we collect

Depending on how you interact with us, we may collect:

• Contact details — your name, email address and phone number.
• Business details — your business name, ABN, industry and trading information.
• Financial information — the amount and purpose of funding you’re seeking, your business revenue, and, where you choose to connect them, your business bank statement data.
• Technical information — information about your device and how you use our website, collected via cookies and analytics tools.

How we collect it

We collect information directly from you when you complete our quote tool, enquiry or application forms, or contact us. Where you choose to securely connect your bank statements, that data is provided through a trusted third-party data provider. We also collect technical information automatically as you browse our site.

Why we collect and how we use it

We use your information to:

• assess your enquiry or application and prepare quotes and finance options;
• verify your identity and business details;
• contact you about your enquiry and our products and services;
• operate, improve and secure our website and services; and
• meet our legal and regulatory obligations.

Disclosure of your information

We may disclose your information to:

• Funding and lending partners involved in assessing or providing your finance;
• Service providers who support our business, such as bank statement and data providers, identity verification, IT, hosting and analytics providers;
• Related businesses operated by us; and
• Others where required or authorised by law, or with your consent.

We do not sell your personal information. Some of our service providers may store or process data on servers located outside Australia.

Marketing

When you submit an enquiry or application, you consent to Axle Capital, our related businesses and our lending partners contacting you with marketing communications about products, offers and services that may interest you — including by phone, email and SMS. This consent continues until you opt out, which you can do at any time using the unsubscribe link in our emails, replying STOP to an SMS, or by contacting us.

Cookies & analytics

Our website uses cookies and analytics and advertising tools, including Google Analytics, Google Tag Manager and the Meta (Facebook) pixel, to understand how our site is used and to measure and improve our advertising. You can control cookies through your browser settings.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, but we work to safeguard the information you share with us.

Accessing and correcting your information

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For any privacy questions or requests, contact us via our contact page or call 02 8529 5070.